Apr 2014 – Present
UX Lead, Contracting
Over the last five years of contracting, I’ve worked for leading agencies, innovative startups and large corporates – across web, native mobile and SaSS products, services and strategies.
Aug 2010 – Apr 2014
UX & Creative Strategy, LOVE Creative, Manchester
I led the digital team here, owning UX delivery and acting as the spokesperson for “all things digital”, internally and with clients including Johnnie Walker, Guinness, Sony Playstation and Adidas.
Oct 2004 – Dec 2009
Digital design & producer roles, London
I developed my digital skills and experience in various design and producer roles for agencies like Dare Digital, Playgroup and Alchemy, plus in-house at Airmiles.
May 2002 – Jun 2003
Digital internships @ Citibank & Flavorpill, New York
My digital career started after university with a full-time webmaster internship at Citibank and another part-time role designing and building email newsletters for cultural listings startup, Flavorpill.
With over 15 years in digital, I’ve developed, maintained and evolved the following skills:
I’ve led projects and workshops to define product and service strategy. Taking a service design approach, business and user needs can be considered across multiple touchpoints, in-line with defined design principles and technical frameworks.
For me, UX balances design-based problem-solving with a deep empathy for users. I can deliver this with a mix of user research, workshops, personas, content planning, service design, user flows & wireframes.
UI Design & Prototyping
I’ve worked extensively as lead product designer, producing high-fidelity UI design and design systems, working into InVision prototypes for internal review, user testing and handover to engineering.
Jan 2009 – Dec 2009
Design for Visual Communication
Post-graduate Certificate (Distinction)
London College of Communication
May 2002 – Jun 2003
International Business Practise
Mountbatten Internship Programme, New York
Sep 1995 – Jul 1999
Product Design Engineering
University of Strathclyde, Glasgow
Depending on project scale and team structure, I can provide a bespoke mix of: UI design; Prototyping; and Design systems / Sitemaps; User flows; Wireframes; User research + personas; Content planning; Service design.
In terms of methodology, I’m adaptable to requirements, but do prefer to work with the full project team in an agile environment.
UI Design with Sketch
Prototyping with InVision / Principle
Wires & flows in Whimsical / Omnigraffle
Presentations using Keynote / InDesign
Process with Google Docs / Office